ยินดีต้อนรับสู่ Onela Market
พันธกิจของเรา คือการส่งต่อผักและผลไม้สด คุณภาพดี ราคาเข้าถึงได้ และมาจากเกษตรกรท้องถิ่น ไปถึงทุกครัวเรือนทั่วประเทศไทย ผ่านบริการจัดส่งรายสัปดาห์ที่สะดวกสบาย เรามุ่งมั่นที่จะสร้างผลกระทบเชิงบวกต่อสังคม ด้วยการสนับสนุนเกษตรกรไทยและรับประกันสินค้าที่มีคุณภาพสูงสุด อยากให้ผมปรับโทนให้อ่านแล้วรู้สึกอบอุ่นแบบ “แบรนด์เล่าเรื่อง” ไหม หรือเก็บไว้ในแนวเป็นทางการสำหรับเอกสาร/เว็บไซต์?
ตามที่ใช้ในข้อกำหนดการให้บริการนี้ คำว่า “Onela Market,” “เรา” และ “พวกเรา” หมายถึง บริษัท โอเนลามาร์เก็ต จำกัด ซึ่งเป็นผู้ดำเนินการเว็บไซต์… www.onelamarket.com ซึ่งผู้ใช้งานสามารถซื้อผลผลิตทางการเกษตร สินค้าแพ็กเกจ อาหารและเครื่องดื่มประเภทอื่น ๆ สินค้าอื่น ๆ และบริการหรือโปรโมชั่นที่เกี่ยวข้อง (เรียกรวมกันว่า “สินค้า”) สินค้าจะถูกจัดส่งในรูปแบบกล่องสินค้าอุปโภคบริโภคตามรอบที่กำหนด เราใช้คำว่า “เว็บไซต์” ในข้อกำหนดการให้บริการนี้เพื่อหมายถึงเว็บไซต์ บล็อก และแอปพลิเคชันบนมือถือทั้งหมดที่ Onela Market เป็นเจ้าของหรือดำเนินการ (รวมถึงเว็บไซต์ที่ปัจจุบันตั้งอยู่ที่ www.onelamarket.com) ซึ่งผู้ใช้งานสามารถเข้าถึงสินค้าได้ การอ้างอิงถึง “เว็บไซต์” ในที่นี้รวมถึงฟีเจอร์ ฟังก์ชัน เครื่องมือ และเนื้อหาที่เกี่ยวข้องทั้งหมด การให้บริการเว็บไซต์ รวมถึงการจำหน่ายและการจัดส่งสินค้า จะถูกเรียกรวมกันในที่นี้ว่า “บริการ” อยากให้ผมช่วยต่อเนื่องแปลเป็น ฉบับเต็ม Terms of Service ภาษาไทยแบบกฎหมาย ไปเรื่อย ๆ ไหมครับ จะได้เป็นไฟล์ภาษาไทยครบถ้วนทั้งฉบับ?
โปรดอ่านข้อกำหนดการให้บริการนี้ นโยบายความเป็นส่วนตัว และนโยบาย ข้อกำหนด กฎเกณฑ์ และประกาศอื่น ๆ บนเว็บไซต์ของเรา (เรียกรวมกันว่า “ข้อกำหนด”) อย่างรอบคอบ เนื่องจากมีเงื่อนไขที่มีผลต่อสิทธิ หน้าที่ และแนวทางการแก้ไขปัญหาของคุณที่เกี่ยวข้องกับการใช้งานเว็บไซต์และสินค้า การที่คุณเข้าถึงหรือใช้งานเว็บไซต์ และการสั่งซื้อสินค้า ถือเป็นการยินยอมที่จะผูกพันตามข้อกำหนด ดังนั้น หากคุณไม่เห็นด้วยกับข้อกำหนดทั้งหมด โปรดอย่าใช้งานเว็บไซต์หรือสั่งซื้อสินค้า การที่คุณใช้งานเว็บไซต์และสั่งซื้อสินค้า รวมถึงการที่เราให้บริการดังกล่าวแก่คุณ ถือเป็นข้อตกลงระหว่างคุณกับ Onela Market ที่จะผูกพันตามข้อกำหนด แนวทาง และกฎเกณฑ์ที่รวมอยู่ในข้อกำหนดเหล่านี้ เนื่องจากข้อกำหนดเหล่านี้มีผลผูกพันทางกฎหมาย เราจึงต้องการให้คุณเข้าใจอย่างชัดเจน หากคุณมีคำถาม สามารถกดที่นี่เพื่อติดต่อเรา
ข้อกำหนดนี้ระบุว่า ข้อพิพาททั้งหมดระหว่างคุณและ Onela Market ที่เกี่ยวข้องกับข้อกำหนด การใช้งานเว็บไซต์ หรือการสั่งซื้อสินค้า จะต้องได้รับการแก้ไขโดยกระบวนการอนุญาโตตุลาการที่มีผลผูกพันตามกฎหมาย คุณตกลงที่จะสละสิทธิ์ในการฟ้องร้องต่อศาลเพื่อเรียกร้องหรือปกป้องสิทธิของคุณภายใต้ข้อกำหนด ยกเว้นในกรณีที่สามารถนำเรื่องเข้าสู่ศาลคดีผู้บริโภค (Small Claims Court) ได้ สิทธิของคุณจะถูกพิจารณาโดยผู้ชี้ขาดข้อพิพาทที่เป็นกลาง ไม่ใช่ผู้พิพากษาหรือคณะลูกขุน และคุณไม่สามารถยื่นข้อเรียกร้องในรูปแบบการฟ้องร้องแบบกลุ่ม (Class Action) ได้ โปรดดูรายละเอียดเพิ่มเติมในข้อ 20 (“การระงับข้อพิพาทและอนุญาโตตุลาการ”) เกี่ยวกับข้อตกลงของคุณในการเข้าสู่กระบวนการอนุญาโตตุลาการกับ Onela Market
1. ข้อสำคัญเกี่ยวกับความปลอดภัยด้านอาหารและสารก่อภูมิแพ้
คุณเป็นผู้รับผิดชอบแต่เพียงผู้เดียว และต้องรับความเสี่ยงทั้งหมดที่เกี่ยวข้องกับการล้าง การจัดการ การเตรียม การเก็บรักษา การแช่เย็น การปรุง การใช้ และการบริโภคสินค้าอย่างถูกต้องและปลอดภัย คุณต้องเป็นผู้ตรวจสอบสินค้าทั้งหมดด้วยตนเองเมื่อได้รับสินค้า เพื่อดูว่ามีความเสียหายหรือปัญหาอื่นใดหรือไม่ หากคุณเห็นว่าสินค้าใดไม่เหมาะสมสำหรับการบริโภค โปรดอย่าบริโภคสินค้า และติดต่อเราที่นี่ : support@dev.onelamarket.com.
เราขอแนะนำให้คุณนำสินค้าที่เน่าเสียง่ายทั้งหมดไปแช่เย็นทันทีหลังการจัดส่ง และปฏิบัติตามแนวทางของสำนักงานคณะกรรมการอาหารและยา (อย.) เกี่ยวกับความปลอดภัยด้านอาหาร และแนวทางของกรมปศุสัตว์ (DLD) สำหรับสินค้าที่เป็นผลิตภัณฑ์จากสัตว์ หากไม่ปฏิบัติตามหลักการจัดการอาหารอย่างปลอดภัยและคำแนะนำด้านอุณหภูมิ อาจเพิ่มความเสี่ยงต่อการเกิดโรคที่เกิดจากอาหารเป็นพิษ
เรายังไม่สามารถปรับเปลี่ยนสินค้าตามข้อจำกัดด้านอาการแพ้ได้ และดังนั้นจึงไม่รับประกันว่าสินค้าที่คุณได้รับจะปลอดจากสารก่อภูมิแพ้ทั้งหมด คุณต้องเป็นผู้รับผิดชอบในการรู้และติดตามอาการแพ้อาหารของคุณเอง รวมถึงตรวจสอบ จัดการ เตรียม ใช้ และบริโภคสินค้าที่คุณได้รับตามความเหมาะสม เราไม่สามารถรับประกันได้ว่าจะไม่มีการปนเปื้อนข้ามระหว่างสินค้า
เราพยายามแสดงข้อมูลและภาพของสินค้าในเว็บไซต์ให้ถูกต้องแม่นยำที่สุด อย่างไรก็ตาม เราไม่รับประกันความถูกต้องสมบูรณ์ของข้อมูลดังกล่าว บรรจุภัณฑ์และเอกสารกำกับสินค้าจริงอาจมีข้อมูลที่มากกว่าหรือแตกต่างจากที่แสดงบนเว็บไซต์ รวมถึงคำอธิบายสินค้า แหล่งที่มา คุณค่าทางโภชนาการ ส่วนประกอบ สารก่อภูมิแพ้ และข้อมูลอื่น ๆ ดังนั้นควรอ่านฉลาก คำเตือน คำแนะนำ และข้อมูลอื่น ๆ ที่มากับสินค้าทุกครั้งก่อนการใช้หรือบริโภค ลักษณะ สี ขนาด สภาพ และคุณสมบัติอื่น ๆ ของสินค้าแต่ละชนิดอาจแตกต่างกันไป ภาพที่แสดงบนเว็บไซต์เป็นเพียงตัวอย่างเท่านั้น
หากเกิดปัญหาใด ๆ เกี่ยวกับสินค้า รวมถึงการคืนสินค้า หรือปัญหาในการจัดส่ง กรุณาติดต่อ บริษัท โอเนลามาร์เก็ต จำกัด ได้ที่ที่อยู่นี้เพื่อขอความช่วยเหลือ:
support@dev.onelamarket.com
บริษัท โอเนลามาร์เก็ต จำกัด
เลขประจำตัวผู้เสียภาษี 0505568000722
9 ซอย 1 ถนนมหาโชค ตำบลช้างเผือก อำเภอเมืองเชียงใหม่ จ.เชียงใหม่ 50300
2. การแก้ไขข้อกำหนด
เราจะทำการทบทวนข้อกำหนดเป็นประจำเพื่อให้มั่นใจว่าสะท้อนถึงการดำเนินธุรกิจของเราอย่างถูกต้อง ดังนั้น Onela Market สงวนสิทธิ์ในการแก้ไขข้อกำหนดได้ทุกเมื่อ โดยไม่จำเป็นต้องแจ้งให้ทราบล่วงหน้า ซึ่งรวมถึงการเปลี่ยนแปลง แก้ไข เพิ่มเติม อัปเดต หรือการลบข้อกำหนดและเงื่อนไขบางส่วนหรือทั้งหมด (เรียกรวมกันว่า “การแก้ไข” หรือ “การอัปเดต”) หากเราเลือกแก้ไขข้อกำหนด เราจะทำการอัปเดตวันที่มีผลบังคับใช้ที่ส่วนบนของเอกสาร และเผยแพร่เวอร์ชันล่าสุดบนเว็บไซต์ เราอาจเลือกที่จะแจ้งให้คุณทราบทางอีเมลหรือวิธีการอื่น ๆ ก็ได้ การที่คุณยังคงใช้งานเว็บไซต์หลังจากที่เราได้เผยแพร่ข้อกำหนดที่แก้ไขแล้ว หรือมีการแจ้งเตือนคุณเกี่ยวกับการอัปเดต ถือว่าคุณยืนยันและยอมรับที่จะผูกพันตามข้อกำหนดที่แก้ไขแล้วนั้น
3. การปรับเปลี่ยนและอัปเดตเว็บไซต์และสินค้า
Onela Market สงวนสิทธิ์แต่เพียงผู้เดียวในการปรับเปลี่ยน หรือยกเลิกการให้บริการเว็บไซต์และ/หรือสินค้า ไม่ว่าทั้งหมดหรือบางส่วน รวมถึงฟีเจอร์ ฟังก์ชัน เครื่องมือ หรือเนื้อหาที่เกี่ยวข้อง ได้ทุกเมื่อ ไม่ว่าจะด้วยเหตุผลใดหรือไม่มีเหตุผล โดยไม่จำเป็นต้องแจ้งให้คุณทราบล่วงหน้า เรายังสงวนสิทธิ์ในการกำหนดข้อจำกัดการใช้งานและการจัดเก็บเนื้อหาของเว็บไซต์ตามดุลยพินิจของเราได้ทุกเมื่อโดยไม่ต้องแจ้งล่วงหน้าเช่นกัน
คุณยอมรับว่า Onela Market ไม่มีข้อผูกพันที่จะต้องจัดหาการอัปเดตใด ๆ หรือคงไว้ซึ่งฟีเจอร์ ฟังก์ชัน เครื่องมือ หรือเนื้อหาใด ๆ และจะไม่รับผิดชอบต่อการปรับเปลี่ยน การยกเลิก หรือการลบดังกล่าว
4. บัญชีผู้ใช้
a. การลงทะเบียนบัญชีแม้ว่าเว็บไซต์จะเปิดให้สาธารณชนเข้าถึงได้ แต่คุณต้องลงทะเบียนบัญชีผู้ใช้ก่อนจึงจะสามารถเข้าถึงบางส่วนของเว็บไซต์หรือสั่งซื้อสินค้าได้ คุณสามารถลงทะเบียนบัญชีได้โดยตรงผ่านทางเว็บไซต์
คุณไม่สามารถลงทะเบียนบัญชีในนามของบุคคลอื่น (นอกจากตัวคุณเอง) ได้ และบุคคลหรือนิติบุคคลใด ๆ จะไม่สามารถมีบัญชีมากกว่าหนึ่งบัญชี เว้นแต่ Onela Market จะอนุญาตโดยชัดแจ้ง
หากคุณสร้างและมีบัญชีที่ใช้งานอยู่ทั้งกับ Onela Market และหน่วยงานในเครือ บัญชีเหล่านั้นจะถูกรวมเป็นบัญชีเดียว และเราจะทำการแจ้งให้คุณทราบ
b. การตั้งค่าบัญชีบัญชีและหน้าโปรไฟล์ของคุณจะถูกสร้างขึ้นตามข้อมูลที่คุณให้กับเรา เพื่อให้เราสามารถให้บริการคุณได้ดีที่สุด คุณตกลงที่จะให้ข้อมูลที่ครบถ้วน ถูกต้อง และเป็นปัจจุบันในระหว่างขั้นตอนการลงทะเบียน และอัปเดตข้อมูลดังกล่าวเมื่อมีการเปลี่ยนแปลงเพื่อให้ยังคงถูกต้องและครบถ้วนอยู่เสมอ
เมื่อคุณสร้างบัญชี คุณจะต้องตั้งรหัสผ่าน ซึ่งคุณต้องเป็นผู้รับผิดชอบในการเก็บรักษาเองทั้งหมด เราขอแนะนำให้ใช้รหัสผ่านที่มีความปลอดภัยสูง (เช่น ใช้ตัวอักษรเล็ก–ใหญ่ ผสมกับตัวเลขและสัญลักษณ์)
คุณไม่ควรเปิดเผยชื่อผู้ใช้หรือรหัสผ่านให้บุคคลที่สาม และคุณตกลงที่จะแจ้งให้ Onela Market ทราบทันทีหากมีการใช้งานบัญชีโดยไม่ได้รับอนุญาต คุณจะต้องเป็นผู้รับผิดชอบต่อการกระทำหรือกิจกรรมทั้งหมดที่เกิดขึ้นในบัญชีของคุณ ไม่ว่าคุณจะเป็นผู้อนุญาตหรือไม่ก็ตาม
c. การระงับและการปิดใช้งานบัญชีเราอาจตัดสินใจตามดุลยพินิจของเรา โดยมีหรือไม่มีการแจ้งล่วงหน้า และไม่ว่าเวลาใดก็ตาม ที่จะจำกัด ระงับ ปิดใช้งาน หรือยกเลิกบัญชีของคุณ และดำเนินการทางเทคนิคหรือกฎหมายเพื่อป้องกันไม่ให้คุณใช้งานเว็บไซต์ของเราได้ หากคุณสร้างบัญชีมากกว่าหนึ่งบัญชี หรือหากข้อมูลที่ให้ไว้ในระหว่างการลงทะเบียนหรือภายหลังถูกพิจารณาว่าไม่ครบถ้วน ไม่ถูกต้อง ล้าสมัย เป็นการหลอกลวง หรือเป็นข้อมูลที่ไม่จริง
เราสงวนสิทธิ์ในการยกเลิกบัญชีที่ยังไม่ได้รับการยืนยัน หรือบัญชีที่ไม่ได้ใช้งานเป็นระยะเวลานาน รหัสส่วนลด เครดิต การอ้างอิง หรือคูปองใด ๆ ที่เกี่ยวข้องกับบัญชีดังกล่าวจะถูกยกเลิกด้วย เราสงวนสิทธิ์ในการยกเลิกบัญชีของผู้ใช้ที่ไม่ปฏิบัติตามข้อกำหนด รวมถึงเงื่อนไขที่เกี่ยวข้องกับพฤติกรรมการใช้งาน ตามที่กำหนดไว้ในส่วน “แนวทางปฏิบัติของผู้ใช้” ด้านล่างและส่วนอื่น ๆ ในข้อกำหนดนี้
หากบัญชีของคุณถูกระงับหรือปิดใช้งาน Onela Market จะมีสิทธิ์
แต่ไม่ใช่ข้อผูกพัน ในการลบข้อมูลของคุณ
หากบัญชีของคุณถูกระงับเนื่องจากการละเมิดจริงหรือสงสัยว่าละเมิดข้อกำหนด การระงับดังกล่าวจะยังคงมีผลจนกว่าการละเมิดนั้นจะได้รับการแก้ไขหรือแก้ปัญหาให้เป็นที่น่าพอใจตามดุลยพินิจของ Onela Market
5. Orders, Subscriptions, and Cancellation
a. Shopping Windows; Orders. Once you create your account, you may be able to select your preferred delivery day, or you will otherwise be notified of your delivery day for your orders. After your delivery day has been set, you will also be assigned a shopping window in advance of your delivery day, during which you will be able to add or remove Products to your order, which we also call “building your box.”
Your shopping window to build your box will remain open until 11:45 p.m. Eastern Time on the last day of your shopping window, at which time your order will automatically be placed if your cart contains Products meeting the applicable order minimum communicated to you at the time of enrollment (your “Order Minimum”), excluding any applicable taxes, shipping charges, and other charges or Promotions (an “Order”). Your current Order Minimum may thereafter be updated from time to time upon notice to you as described in the “Notices” section below, and you will be able to see your Order Minimum in the “My Plan” section of your Account Home page.
You will be able to see your shopping window dates, billing date, and delivery date for your next Order listed on your Account Home page. If you wish to start shopping prior to the start of your next shopping window and place an Order on an earlier delivery date, certain customers may have the option to do so on the “Upcoming Deliveries” section of your Account Home page, which will change your default delivery day to the new delivery day shown on that page. If you elect to change your default delivery day, you will be able to view your new shopping window dates, billing date, and delivery date listed on your Account Home page.
b. Grocery Subscription; Continuous Subscription.
i. Grocery Subscription Order Process.
When you create your account, YOU ARE AGREEING THAT ONELA MARKET WILL POPULATE YOUR CART WITH PRODUCTS SELECTED BY US AT THE BEGINNING OF EACH SHOPPING WINDOW UNTIL YOU CANCEL. The value of the Products populated in your cart will be within the dollar value range described to you at the time of account creation (excluding any applicable taxes, shipping charges, and other charges or Promotions) or such other dollar value range as we otherwise thereafter specify by written notice to you in a manner described hereunder. We may refer to this program interchangeably as your “Grocery Subscription,” “Grocery Plan” or your “subscription” with us.
After your cart has been populated by Onela Market, you will be able to view your pre-populated cart and have the opportunity to customize your cart further by adding or removing Products to your order at any time prior to the close of your shopping window as shown on your Account Home page. You may also skip your upcoming order through the “Delivery Schedule” section of your Account Home page at any time prior to the close of your shopping window.
If your cart continues to meet your Order Minimum of Products (excluding any applicable taxes, shipping charges, and other charges or Promotions) as of 11:45 p.m. Eastern Time on the last day of your shopping window, your Order will automatically be placed. We may place a pre-authorization hold on your payment method for the estimated total of your Order on the day after your shopping window closes, and your payment method will be charged in full when we pack your Order, at which point we will authorize the release of any excess amounts held.
ii. Consent to Continuous Subscription.
By registering for an account, you expressly acknowledge and agree that (A) YOU ARE SIGNING UP FOR A CONTINUOUS SUBSCRIPTION SERVICE THAT WILL CONTINUE UNTIL YOU CANCEL THROUGH A CANCELLATION METHOD DESCRIBED IN SECTION 5(d) BELOW, (B) BY RETAINING A MINIMUM SUBTOTAL OF YOUR ORDER MINIMUM OF PRODUCTS WITHIN YOUR CART AS OF 11:45 P.M. EASTERN TIME ON THE LAST DAY OF YOUR SHOPPING WINDOW, ONELA MARKET (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU AT THE PRICES LISTED FOR SUCH PRODUCTS WHEN THE ORDER IS PLACED AS DESCRIBED ABOVE (IN ADDITION TO ANY APPLICABLE TAXES, SHIPPING CHARGES, AND OTHER CHARGES AS REFLECTED IN YOUR CART FOR THE ORDER) and (c) the amount you are charged and the number and assortment of the Products you receive each delivery cycle will vary based on the Product selections made by Onela Market and/or you.
Once your Order has been placed, you will no longer be able to add, remove, or substitute any Products in your Order. IF YOU DO NOT WISH TO BE CHARGED FOR YOUR CURRENT ORDER, YOU MUST EITHER REMOVE PRODUCTS FROM YOUR CART TO REDUCE THE CART SUBTOTAL BELOW YOUR ORDER MINIMUM OR SKIP OR PAUSE YOUR ORDER IN THE MANNER DESCRIBED IN SECTION 5(d) BELOW PRIOR TO THE CLOSE OF YOUR APPLICABLE SHOPPING WINDOW FOR THAT ORDER, in which case an Order will not be placed for that upcoming delivery date and your payment method will not be charged. Certain customers may be able to use our Late Cancel feature prior to the close of your Late Cancel Window for that Order if that feature is made available to you as described in Section 5(d) below.
iii. Updating your Grocery Subscription.
The dollar value range of the Products that will be populated in your cart at the start of each shopping window (excluding any applicable taxes, shipping charges, and other charges or Promotions, your “Plan Range”) will be described on the “Plan Summary” section of your “My Plan” page. You may modify your Plan Range by clicking on the “Edit” button in the “Plan Summary” section of this page as further described below.
For other customers, you will have the ability to select your cart preferences (i.e., the specific Product categories that will be populated within your pre-populated cart). You may also have the ability to indicate how many people you are shopping for. Each Product category that you select under the “Cart Preferences” heading will have a starting price associated with it (if applicable, such starting price will be based on the number of people you have indicated you are shopping for), and the price of Products that are populated in your cart from each Product category in any given Order will be within a reasonable range of such starting price. The aggregate dollar range of all Product categories that you select will determine your total Plan Range. If you are one of these customers, your “Plan Summary” section of the “My Plan” page will indicate both your Plan Range and the Product categories that you have selected under the “Cart Preferences” heading, and when you click on the “Edit” button you will see that each Product category within the selection window has its starting price range identified next to it. To edit your Plan Range and Cart Preferences, click the “Edit” button and you will be able to designate both the specific Product categories to be populated in your pre-populated cart (as well as the number of people you are shopping for, if applicable), and these selections will update your expected Plan Range as displayed at the top of the “Plan Settings” section. Please note that you will be required to select a sufficient number of Product categories to meet your Order Minimum, and you will be prompted to select additional Product categories if your Order Minimum is not satisfied based on your selections. By modifying your selections and clicking the “Update” button, your Plan Range and Cart Preferences selections will thereafter apply once your next shopping window opens, and you are consenting to this new Plan Range for your Grocery Subscription.
Finally, some customers will have the ability to indicate how many people you are shopping for and then select your cart preferences (i.e., the specific Product categories that will be populated within your pre-populated cart), but these Product category selections will not affect your total Plan Range. Rather, for these customers the Plan Range will only be impacted by the number of people you indicate you are shopping for. If you are one of these customers, your “Plan Summary” section of the “My Plan” page will indicate both your Plan Range and the Product categories that you have selected under the “Cart Preferences” heading, but when you click on the “Edit” button you will not see specific prices identified for individual Product categories and your new Product category selections will not update your total Plan Range at the top of the “Plan Settings” section. If this applies to you, please note that because your Plan Range will not update, the number of Products that are pre-populated in your cart from any Product category will generally decrease if you increase the total number of Product categories that you want to receive. To update your Product category selections or the number of people you are shopping for, click on the “Edit” button and make your selections. If you update the number of people you are shopping for, you will see an updated expected Plan Range at the top of the “Plan Settings” section. By modifying your selections and clicking the “Update” button, your Plan Range and Cart Preferences selections will thereafter apply once your next shopping window opens, and you are consenting to this new Plan Range for your Grocery Subscription.
Certain Grocery Subscription customers may also be able to update your Order frequency from weekly to every other week by clicking “Edit” under the “Delivery Settings” section of your “My Plan” page. If you elect to change your Order frequency to every other week, you will be able to view your new shopping window dates, billing dates, and delivery dates listed on your “Upcoming Deliveries” section of your Account Home page.
c. Flex Plan. For certain existing Onela Market customers or for customers who have cancelled their Grocery Subscription, you will still be permitted to shop with Onela Market by manually adding or removing all Products to your cart during any open shopping window.
For these Flex Plan customers, if you have added at least your Order Minimum of Products (excluding any applicable taxes, shipping charges, and other charges or Promotions) to your cart as of 11:45 p.m. Eastern Time on the last day of your shopping window, your Order will automatically be placed. We may place a pre-authorization hold on your payment method for the estimated total of your Order on the day after your shopping window closes, and your payment method will be charged in full when we pack your Order, at which point we will authorize the release of any excess amounts held.
If you are a Flex Plan customer, by continuing to use the Services (including by adding Products to your cart) you expressly acknowledge and agree that (a) by adding a minimum subtotal of your Order Minimum of Products to your cart as of 11:45 p.m. Eastern Time on the last day of your shopping window, Onela Market (or our third-party payment processor) is authorized to charge you at the prices listed for such Products when the Order is placed as described above (in addition to any applicable taxes, shipping charges, and other charges as reflected in your cart for the Order) and (b) the amount you are charged and the number and assortment of the Products you receive each delivery cycle will vary based on the Product selections made by you.
Once your Order has been placed, you will no longer be able to add, remove, or substitute any Products in your Order. If your cart does not contain at least your Order Minimum in Products (excluding any applicable taxes, shipping charges, and other charges or Promotions) as of 11:45 p.m. Eastern Time on the last day of your shopping window, an Order will not be placed for that upcoming delivery date and your payment method will not be charged.
d. Skipping your Orders; Cancelling or pausing your Grocery Subscription or account; Upgrading to a Grocery Subscription.
Customers on a Grocery Subscription can skip an upcoming Order in the “Delivery Schedule” section of your Account Home page at any time before 11:45 P.M. Bangkok Time on the last day of your shopping window, or by contacting us here at least forty-eight (48) hours prior to the close of the shopping window for the Order you wish to skip. If you are a Flex Plan customer, your upcoming Order will automatically be skipped unless you meet your Order Minimum as described above.
Except as set forth below, you cannot cancel, pause, skip, or alter an Order after your shopping window has closed for that Order, even if you haven’t been charged for that Order or that Order hasn’t shipped yet. For more information, please read our Cancellation Policy.
For certain customers, you may be permitted to use our “Late Cancel” feature, which allows you to cancel your Order after the close of your shopping window but prior to the time we have begun fulfilling your Order (your “Late Cancel Window”). If you are one of these customers, our Late Cancel feature will be displayed to you on the “Orders” section of your Account Home page next to your most recent Order, and you can use the Late Cancel feature by clicking the “Cancel Order” button for that Order and following the prompts to cancel, in which case you will not receive an Order from that shopping window and any pre-authorization holds on your payment method will be refunded. If you are one of these customers but the “Cancel Order” button is not displayed next to your most recent Order, you are no longer within your Late Cancel Window and cannot cancel your Order. We cannot guarantee the duration of your Late Cancel Window or that it will remain available for the same duration from Order to Order. If you wish to use the Late Cancel feature for an Order, we recommend that you attempt to cancel your Order as soon as possible once you realize that you wish to cancel your Order. For these customers, you cannot cancel an Order after your Late Cancel Window has closed, even if you haven’t been charged for that Order or that Order hasn’t shipped yet.
If you are enrolled in a Grocery Subscription, you can pause your subscription for a designated period of time or cancel your subscription by downgrading to a Flex Plan at any time in the “My Plan” section of your Account Home page or by contacting us here at least forty-eight (48) hours prior to the billing date of your upcoming Order. If you cancel your subscription by downgrading to the Flex Plan, you will still be permitted to shop with Onela Market during your open shopping window and will only be charged for Orders when you manually add Products to your cart as further described in Section 5(c) above.
If you wish to completely cancel your account while on the Flex Plan, you may do so through the “My Plan” section of your Account Home page or by contacting us here.
If you are enrolled in the Flex Plan, you will be eligible to upgrade your account to subscribe to a Grocery Subscription at any time through the “My Plan” section of your Account Home page. If you upgrade to a Grocery Subscription, your Order process will be as further described in Section 5(b) above.
e. Food Preferences. Grocery Subscription customers can help us better customize your Order by using the “Food Preferences” section of your Account Home page. You can see the Products that you have previously ordered under the “Past Items” tab and designate these Products as “Recurring” items, as “Liked” items, or as “Never” items. To remove any of these Products for their Food Preferences designation, simply click on the applicable preference tab and click “Remove” to return the Product to the undesignated “Past Items” tab.
Any Products that you designate as “Recurring” items will be automatically added to your pre-populated cart during each Order period that the Product is available for purchase in addition to the items that were already added to your pre-populated cart based on your designated Plan Range. This means that the subtotal of your Order will increase above your Plan Range to account for the addition of these “Recurring” items. By adding Products to your “Recurring” item list, you are consenting to the addition of these “Recurring” items to your cart and the corresponding increase to your Order price above your Plan Range.
Any Products that you designate as “Liked” items will be prioritized for adding to your pre-populated cart when they are available. However, “Liked” items will only be included in your pre-populated cart if their addition does not cause your Order subtotal to exceed the applicable dollar value for your Plan Range. “Liked” items will not increase your Order subtotal above your Plan Range.
Any Products that you designated as “Never” items will no longer be added to your pre-populated cart for your Grocery Subscription.
Please note that all Food Preferences are designated only for that specific Product, and similar Product types (for example, small bag of apples vs. a large bag of apples) that have not been specifically designated within a preference category will not also be subject to your designated Food Preferences.
f. Cold-Pack Orders. We require that certain of our Products be shipped to you in specialized packaging designed to keep items refrigerator-cold in transit (a “Cold Pack”), and we designate these Products during your shopping experience as requiring a Cold Pack (“Cold-Pack Products”).
For certain customers, we require a separate thirty dollar (฿400) minimum of Cold-Pack Products within any Order in order to receive a Cold Pack. If you place Cold-Pack Products in your cart but do not reach this thirty dollar (฿400) Cold Pack minimum, the Cold-Pack Products in your cart will not be included within your Order and you will not be charged for them.
Certain other customers may be permitted to purchase less than thirty dollars (฿400) in Cold Pack Products for an additional fee on your Order in the amount stated in your shopping cart (“Cold-Pack Fee”). For these customers, the Cold-Pack Fee will automatically be waived if you add a subtotal of at least thirty dollar (฿400) of Cold-Pack Products to your Order. If you are enrolled in this program, it will be described to you on the Cold Pack aisle during your shopping window and your Cold-Pack Fee will be reflected in your cart during your shopping window, including if you have added a qualifying subtotal of Cold-Pack Products for the Cold-Pack Fee to be waived.
Finally, some customers will be offered the ability to purchase Cold-Pack Products without a Cold-Pack Fee and no minimum subtotal. If you are enrolled in this program, you will be notified that it applies to you and you will not see a Cold-Pack Fee listed in your cart during your shopping window.
6. Prices, Payments, and Promotions
a. Prices. You acknowledge that the amount billed may vary due to Promotions, Credits, the particular number and assortment of Products you add to or retain within your cart in each Order, and changes in applicable taxes, shipping charges, or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice. The shipment of Products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your account.
b. Payment and Credit Cards. You are responsible for providing Onela Market with valid credit card or payment account details and for the timely payment of all fees.
Please note that the payment information, including name and contact information, that you submit when you register may be used and shared with our payment processing services provider and otherwise used in accordance with our Privacy Policy.
If you wish to designate a different credit card or payment account, or if there is a change in your credit card or payment account status, you must change your information in your account. Doing so may temporarily disrupt your access to your account while Onela Market verifies your new payment information. Any change in the chosen payment method will go into effect for the next billing date.
You acknowledge and agree that following the close of your shopping window we may place a pre-authorization hold on your payment method for the estimated total of your Order. You will be charged in full for the actual total of your Order when we pack your Order, at which point we will authorize the release of any excess amounts held. Please be aware that your payment method’s rules will apply to your credit card or payment account being credited for any hold amounts released and may not be immediately released by your card issuer.
c. Default. If Onela Market is unable to successfully charge your credit card or payment account for fees due, we reserve the right to restrict, suspend access to, or terminate your account and cancel your Order.
7. Product availability; Refunds and Credits
a. Product Availability. A reference to a Product on the Website does not imply or guarantee that it is or will be available at the time of your shopping window or during fulfillment of your Order.
We attempt to display images of the Products on the Website as accurately as possible. However, we do not guarantee the accuracy of such materials and information. The appearance, color, size, condition and other characteristics of each Product will vary from product to product. Images available on the Website are examples only.
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products without prior notice. Unless Onela Market agrees or states otherwise in writing, all fees and charges are nonrefundable.
b. Refunds and Credits. If you discover a quality issue regarding your Order, you must reach out to Onela Market 24 hours after receiving your order, after this timelines we will not be able to refund your order. Please contact us here : support@dev.onelamarket.com for more information on how to notify us of an unsatisfactory Product.
Depending on the circumstances, we may in our sole and absolute discretion replace any Product at our expense, provide you a full or partial refund of the purchase price for the Product, or provide you a credit of promotional value intended to be applied to your next eligible purchase from Onela Market (a “Credit”). We may require the return or photographic documentation of any Product that you are dissatisfied with before we provide you with a refund, replacement, or Credit, as applicable, at our election.
For any returns or refunds, please contact : support@dev.onelamarket.com
บริษัท โอเนลามาร์เก็ต จำกัด
เลขประจำตัวผู้เสียภาษี 0505568000722
9 ซอย 1 ถนนมหาโชค ตำบลช้างเผือก อำเภอเมืองเชียงใหม่ จ.เชียงใหม่ 50300
who will handle the return and refund process in accordance with Thai regulations. Refunds will be processed through LianLian payments, our payment provider which manages secure international transactions and refunds in compliance with the local banking rules., or directly by ourself Onela Market LTD by bank transfer or PromptPay.
Credits are subject to any additional terms and conditions described at the time such Credit is provided or as otherwise described under the “Promos & Credits” section of your Account Home page, including any expiration dates. Credits will typically be automatically applied to your account, but certain Credits may require additional action on your part (e.g., entering a coupon code) in order to be applied to future purchases, which will be communicated to you at the time of issuance. Once applied to your account, Credits will automatically be applied to the purchase of your next Order(s) until exhausted or expired. A maximum of ฿8340 in Credits may be applied to any single Order. Credits will only be applied to Orders that are fulfilled and not to donated or skipped orders. Credits cannot be applied to purchases of Alcoholic Beverages or gift cards.
Credits are promotional in nature, are not transferable, and are not redeemable for cash or other property. Credits only remain available if you maintain a valid account with Onela Market. That means that if you cancel your account, any outstanding Credits associated with your cancelled account will immediately expire. You may only redeem Credits after they are applied to your account. If for some reason you believe there is a discrepancy regarding your Credit balance, please click here to contact us. All decisions regarding your Credit balance will be determined in our sole discretion and are final.
If you receive a refund or Credit for any Product purchased as part of a discount Promotion, your refund or Credit will be the discounted amount of that Product. For example, if the Product is ฿50 and it qualified for a 20% discount, the refund or Credit amount would be ฿40.
If the client choose the option of “Onela Market Weekly order+”, our subscription service and decide to cancel his subscription before his 4th order and ask for a refund for 1 or more order, client will be refunded of the amount paid minus (-) the discount applied for all the actual and previous order under “Onela Market Weekly+”. For exemple if the order 1 is 1000฿ with a discount of 10%, order 2 is 1000฿ and order 3 is 1000฿ with a discount of 10% and the client ask to cancel the subscription plus refund the order 3, we will refund 1000฿ minus (-) 300฿ so 700฿.
All Orders of Alcoholic Beverages, merchandise, and other non-food items are non-refundable.
8. Shipping and Delivery
We deliver across all of Thailand. You agree to pay any shipping and handling charges shown in your cart at the time you place an Order in the manner described in Section 5. Shipping fees are subject to change from time to time, and you will be notified of the shipping charges applicable to your Order based on the charges specified in your cart during your shopping window, including any promotions or discounts that may be applicable to your shipping fees. It is your responsibility to review the shipping fees applicable to each of your Orders. All Products should be shipped to you personally and are not for resale or export.
Certain customers may be eligible for free shipping if their Order exceeds a certain threshold (excluding any applicable taxes, shipping charges, and other charges or Promotions), which we call your “free shipping threshold.” If this applies to you, your free shipping threshold will be identified in the “Plan Summary” section of your “My Plan” page, and your standard shipping fee will not apply to any Orders with a subtotal meeting this free shipping threshold.
You may have the opportunity to select a preferred delivery day, but note that the day is an estimate only, and that your actual delivery date may vary. Any person at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door, unless other delivery instructions have been communicated to you. You should plan for immediate and proper storage of your products upon delivery.
If you experience a delivery issue relating to your Order, you must reach out to Onela Market within seven (7) days of your scheduled delivery date for your Order. Please click here for more information on how to notify us of a delivery issue.
9. Warranties, Disclaimers, Limitation of Liability, and Indemnification
a. Disclaimers
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT NOT PROHIBITED BY APPLICABLE LAW, ONELA MARKET EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE OR RIGHTFUL CLAIM, WARRANTIES AS TO THE RELIABILITY OR AVAILABILITY OF THE SERVICES, OR THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, WARRANTIES AS TO THE COMPLETENESS, ACCURACY OR TIMELINESS OF ANY WEBSITE CONTENT.
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE WASHING, HANDLING, PREPARATION, STORAGE, COOKING, USE AND CONSUMPTION OF THE PRODUCTS. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES YOU MAY HAVE AND VERIFYING THE PRODUCTS BEFORE HANDLING, PREPARING, USING OR CONSUMING SUCH PRODUCTS. FURTHER, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT WE CANNOT GUARANTEE THAT CROSS-CONTAMINATION WILL NOT OCCUR BETWEEN PRODUCTS.
WE ATTEMPT TO DISPLAY IMAGES OF THE PRODUCTS ON THE WEBSITE AS ACCURATELY AS POSSIBLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF SUCH MATERIALS AND INFORMATION. THE APPEARANCE, COLOR, SIZE, CONDITION AND OTHER CHARACTERISTICS OF EACH PRODUCT WILL VARY FROM PRODUCT TO PRODUCT. IMAGES AVAILABLE ON THE WEBSITE ARE EXAMPLES ONLY.
A REFERENCE TO A PRODUCT ON THE SITES DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR LOCATION OR AT THE TIME OF YOUR ORDER.
b. Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES IS AND REMAINS WITH YOU AND YOU HEREBY RELEASE ONELA MARKET AND WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGES CAUSED BY ANY OF THE FOREGOING.
WITHOUT LIMITING THE FOREGOING, ONELA MARKET DISCLAIMS ANY AND ALL LIABILITY RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES. IN NO EVENT WILL ONELA MARKET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR DAMAGES FOR LOST REVENUES OR PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THE TERMS, WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ONELA MARKET HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
NOTHING IN THE TERMS FURTHER IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT OR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE FROM DEATH OR PERSONAL INJURY. ACCORDINGLY, ONLY THE ABOVE LIMITATIONS IN THIS SECTION THAT ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU, AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT REQUIRED BY LAW. IN THE EVENT THAT THE FOREGOING LIMITATION OF LIABILITY IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, ONELA MARKET’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL BE LIMITED TO ONE HUNDRED U.S. DOLLARS (US$100).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOUR HEIRS, EXECUTORS, ADMINISTRATORS, LEGAL AND PERSONAL REPRESENTATIVES, HEREBY RELEASE, WAIVE, ACQUIT AND FOREVER DISCHARGE ONELA MARKET FROM AND AGAINST, AND COVENANT NOT TO SUE ONELA MARKET FOR, ALL CLAIMS YOU HAVE OR MAY HAVE ARISING OUT OF OR IN ANY WAY RELATED TO THE TERMS.
c. Indemnification
To the fullest extent permitted by applicable law, you agree to release, defend, indemnify, and hold Onela Market, its parent, subsidiaries, affiliates, licensors and service providers, and its and their officers, directors, shareholders, agents, employees and representatives, harmless (collectively “indemnify” or any variation thereof) from and against any claims, liabilities, damages, losses, costs and expenses, including, any bodily injury, illness, death or damage to any real or personal property, or any other injuries, losses, or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind, and including reasonable legal fees and litigation expenses and costs, arising out of or relating to or in any way connected with (i) your access to or use of the Services, including any and all features, functionality, tools, content and promotions available on and through the Website, (ii) your breach of the Terms, including any violation of national, federal, state or local or other applicable laws, rules or regulations or any infringement or misappropriation of the rights of any third party, and (iii) your gross negligence or willful misconduct.
d. Obligation to Defend
You agree that, at Onela Market’s option, you will conduct the defense of any such claim or action; provided that, notwithstanding our election that you to conduct the defense, (i) Onela Market may nevertheless participate in such defense or settlement negotiations and pay its own costs associated therewith, and (ii) you will not enter into any settlement or other compromise without the prior written approval of Onela Market (which approval shall not be unreasonably withheld), unless such settlement or other compromise includes a full and unconditional release of the relevant parties from all liabilities and other obligations in respect of such claim or action.
e. No Implied Indemnity
No person or entity shall be entitled to any form of equitable or implied indemnification at any time, except as provided by the Terms.
10. Governing Law
No matter where you’re located, the laws of the State of New Mexico will govern the Terms and the relationship between you and Onela Market as if you signed or otherwise agreed to the Terms in New Mexico, without regard to New Mexico’s conflicts of laws rules. If any provisions of the Terms are inconsistent with any applicable law, those provisions will be superseded and/or modified only to the extent such provisions are inconsistent. If a lawsuit or court proceeding is permitted under the Terms, then the parties agree to submit to the federal or state courts in New Mexico County, New Mexico for exclusive jurisdiction for the purpose of litigating any dispute arising out of or related to your use of the Services or your breach of the Terms.
Also for any payment-related disputes, Stripe, our third-party payment processor, handles the transactions and any associated issues with Thai banks. Stripe adheres to international and local banking regulations, ensuring secure transactions. Should a dispute arise, Stripe will facilitate the resolution process in collaboration with the appropriate Thai financial institutions.
However, for all matters related to logistics, delivery, returns, such issues shall be governed by the laws of the Kingdom of Thailand and fall under the jurisdiction of the courts and legal institutions located in 9 ซอย 1 ถนนมหาโชค ตำบลช้างเผือก อำเภอเมืองเชียงใหม่ จ.เชียงใหม่ 50300, will be responsible for handling and resolving any disputes, inquiries, or customer service requests related to these matters. Any claims arising from or relating to delivery or logistics will be subject to Thai legal processes.
11. Dispute Resolution and Arbitration
a. Generally. You and Onela Market agree that every dispute arising out of or in connection with the Terms or your use of the Services will be resolved by binding arbitration. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of the Terms or your use of the Services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of the Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ONELA MARKET ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
b. Exceptions. Despite the provisions of Section 11(a) nothing in the Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in a court of law; or (iv) to file suit in a court of law to address an intellectual property infringement claim.
c. Arbitrator. Any arbitration between you and Onela Market will be settled under the Federal Arbitration Act, and governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Onela Market. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
d. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if such other party has not provided a current physical address, then by electronic mail (“Notice”). Onela Market’s address for Notice is: ONELA MARKET CO., LTD., The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice is received, you or Onela Market may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Onela Market must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, we will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Onela Market in settlement of the dispute prior to the arbitrator’s award; or (iii) $1,000.
e. Fees. If you commence arbitration in accordance with these Terms, we will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in New Mexico County, New Mexico, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Onela Market for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. Each party will bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and will pay an equal share of the fees and costs of the AAA.
f. No Class Actions. YOU AND ONELA MARKET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Onela Market agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
g. Enforceability. If Section 11(f) is found to be unenforceable or if the entirety of this Section 11 is found to be unenforceable, then the entirety of this Section 11 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 10 will govern any action arising out of or related to the Terms.
12. Termination
a. Termination by You. You may deactivate your account and end your registration at any time, for any reason by sending an email to us at support@dev.onelamarket.com or by clicking here. Such termination will be effective upon our processing of your request. We will retain your Personal Information as described in our Privacy Policy.
b. Termination by Us. We reserve the right to suspend or terminate your account or your access to all or part of the Website, with or without notice and in our sole discretion, for any reason or no reason, including without limitation, if we believe you have violated or acted inconsistently with the letter or spirit of these Terms or any other policies applicable to the Website, Products, or Services, or if we believe your conduct may harm Onela Market, its users or others. Upon termination of your account, your right to access and/or use the Website will immediately cease. We will not be liable to you or any third party for any claims or damages arising out of any termination or suspension of your account or any other actions taken by us in connection with such account termination or suspension. Termination of your account will not affect any of our rights or your obligations arising under these Terms prior to termination.
c. Survival. All provisions of the Terms, which by their nature should survive, shall survive termination of your account or these Terms, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
13. General Terms
a. Force Majeure. In no event shall Onela Market be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside Onela Market’s reasonable control.
b. No Waiver. No failure or delay by Onela Market in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder at law or equity.
c. Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
d. Assignment. These Terms (and any associated rights or obligations) may not be assigned or otherwise transferred by you without Onela Market’s prior written consent. These Terms may be assigned by Onela Market without restriction. These Terms are binding upon any permitted assignee.
e. Entire Agreement. These Terms, including all policies and guidelines incorporated by reference, constitute the entire agreement between you and Onela Market concerning the subject matter hereof and supersede all prior agreements or understandings regarding the same. Notwithstanding the foregoing, these Terms do not alter the terms or conditions of any other agreement you may have with Onela Market or its affiliates for products, services or otherwise. For the avoidance of doubt, the terms of your agreement with ONELA MARKET CO., LTD. will apply to any disputes related thereto.
f. Interpretation. Section headings are for reference only and shall not affect the meaning or interpretation of these Terms.
g. Notices. We may provide notices to you in the following ways: (1) by email to the last email address provided by you (if any); (2) by posting on the Website; or (3) by any other method of communication as deemed reasonable by us. You must send any notices of a legal nature to us by sending an email to support@dev.onelamarket.com or by certified or registered mail (signature required) to ONELA MARKET CO., LTD.
If you have any questions or concerns about these Terms, please contact us at support@dev.onelamarket.com.
Effective Date: 13 June, 2024
Company Name: ONELA MARKET CO., LTD.
Company Address: เลขที่ 54/1 ถนนตรัสวงค์ ตําบลฟ้าฮ่าม อําเภอเมืองเชียงใหม่ จังหวัดเชียงใหม่ 50000